Shipping policy
Delivery
As soon as the goods ordered are available, they are made available to the Customer who is notified by email or by any other means agreed upon during the order.
The standard shipping method is Bpost or World Relay.For deliveries abroad, the shipping method is “WorldRelay” with tracking numbers.
Customs fees and taxes of all kinds not included in the total price and which are payable by the buyer may be requested (if the package is destined for an address not located in the European Union) at the time of receipt of the package.
The price of the shipping costs varies according to the weight of the packages and is in line with the prices offered by “Bpost” and “Mondial Relay.” They shall take into account packaging, handling and postal costs.
Our delivery methods are as follows:
BELGIUM
Bpost. Standard delivery without warranty: at home: €7(up to 5 kg)
Bpost. Standard delivery with warranty*: at home: €8.30 (up to 5 kg)
Bpost. Possibility of a “letter” delivery if the package is less than 350 gr and is A4 size: 4.20 € at home.
Mondial Relay 3 to 6 working days: €4 for a package up to 10 kg.
Mondial Relay. Home delivery: €6 for a package of up to5 KG.
* With warranty: In case of loss or damage, you will be refunded the value of the contents of your shipment (up to €500) + shipping costs.
METROPOLITAN FRANCE:
Bpost: Home delivery economy (no proof of deposit orTrack & Trace and no compensation in case of loss or damage): 12 € (up to 2 kg)
Bpost: Home delivery Standard package (with tracking):16.50 € (up to 10 kg)
* With warranty: In case of loss or damage, you will be refunded the value of the contents of your shipment (up to €500) + shipping costs.
Mondial Relay 3 to 6 working days. EUR 6.00 in relaypoint (packages up to 1 kg)
Mondial Relay 3 to 6 working days. EUR 8 in point relay (packages up to 5 kg)
Mondial Relay 3 to 6 working days.: 10.40 in relay point (packages up to 10 kg)
For some destinations, customs charges will be applied upon receipt of your order. A window will open on the confirmation page offering you the different relay points available near you.
Other Countries:
Mondial Relay 3 to 6 working days.
Germany: €12.50 (packages up to 5 kg and home delivery); €14 packages up to 7 kg and home delivery)
Austria: €15 (packages up to 3 kg and home delivery)
Spain: €10 (parcels up to 2 kg and delivery at relaypoint); €11.70 (parcels up to 2 kg and home delivery); €13 (parcels up to 5 kg and delivery at relay point); €15 (parcels up to 5 kg and home delivery)
Italy: €15 (parcels up to 3 kg and home delivery); €18 (parcels of 4–5 kg and home delivery)
Luxembourg: €4 (parcels up to 10 kg and delivery at relay point); €12.50 (parcels up to 5 kg and home delivery)
Netherlands: €8 (parcels up to 5 kg and delivery at relaypoint); €7 (parcels up to 3 kg and home delivery); €10 (parcels up to 10 kg and home delivery)
Portugal: €10 (parcels up to 2 kg and delivery at relaypoint); €13 (parcels up to 5 kg and delivery at relaypoint); €15 (parcels up to 3 kg and delivery at home)
For relay point deliveries, your relay point is to be selected after the validation of your order.
For certain destinations, outside the EU, customs charges will be applied upon receipt of your order.
NO CHANGES TO ADDRESS, ITEMS OR OTHER WILL BE POSSIBLE after your payment has been validated. Please verify the information entered.
Any information errors transmitted by the Customerduring the execution of his order (e.g., contact details of the recipient) can in no case be the responsibility of Sweet Happiness if the goods are not delivered. In case of default attributable to the carrier (e.g., damage noted on the parcel), the Customer is obliged to express reservations and to make a complaint to the post office within 2 days of receipt of the order.
If the Customer has made several orders on the same day, Sweet Happiness would be obliged to count shipping costs for each order. Therefore, the Customeris advised informing Sweet Happiness quickly of his wish to combine his orders in one order to benefit from a single shipping fee. Delivery is made to the delivery address indicated by the Customer at the time of his order.
Delivery—receipt shall be deemed to be completed when the goods leave the premises of Sweet Happiness or any other place where they are made available for the Customer to take delivery in accordance with paragraph 1 of this Article, whether taken over directly by the Customer or by a carrier mandated by the Customer or Sweet Happiness at the request of the Customer. From that moment on, the risks of loss or damage to the goods, during transport, for example, is the responsibility of the Customer. If, during the delivery of a package, it is visibly damaged, incomplete or contains damaged objects, it is up to the customer to refuse it in order to take advantage of the guarantee offered by the carrier in accordance with Article L 133-3 of the Commercial Code. The receipt of the goods carried shall cancel any action against the carrier for damage or partial loss if, within three days, the public holidays are not included, which follow that of such receipt, the consignee shall inform the carrier, by registered letters, of his complaint. If the customer does not proceed with this formality, he cannot be compensated.
If the Customer does not take delivery of the goods within the period fixed after the goods are made available, these goods will be deemed to have been delivered—received on the date of notification, which implies that the responsibility for theft or physical damage to the goods is borne by the Customer and that the warranty period begins to run from the date of such notification.
Sweet Happiness does not perform a standard exchange.
All products sold by Sweet Happiness are covered by the legal warranty. If a product does not comply, it maybe returned to return, exchange or refunds. Once the customer has received his order, he has 14 days to return his item(s). After this period, the products delivered will be deemed compliant and accepted by the Customer. From this moment, Sweet Happiness has the right to refuse the return and refund.
For any complaint, the Customer can contact SweetHappiness by going to the “Contact” page ofwww.sweethappiness.be.
For any return of goods, it is necessary to request, in advance, the agreement of Sweet Happiness and to complete the withdrawal form. Without a return agreement, the goods will be returned to the Customer, at its expense. The item that the Customer wishes to return must be returned to its original packaging, must not have been worn or used and must be accompanied by an explanatory letter mentioning the order number, as well as the complete contact details of the Customerfor the refund. The customer will have to send his/her item(s) to the following address (the amount of return shipping costs remains the responsibility of the Customer):
Sweet Happiness
27 rue du bourtrier
7050 Masnuy-Saint-Jean
Belgium
Upon receipt of the return, a check will be carried out on the returned goods. No item used or damaged by the customer will be subject to any refund. The refund is made within a maximum of 14 days after receipt of the article, excluding shipping costs and any taxes linked to this return.
An information email will be sent to you as soon as possible if Sweet Happiness is late in shipping or delivery and a new shipping or delivery date will be offered. As soon as possible, you can report any delay in delivery to the Sweet Happiness Customer Service so that we have the opportunity to inquire with the Bpostand/or the carriers concerned in order to locate the parcel.
Shipping costs and return risks are always the responsibility of the Customer.
Customer service on this site is available by email atsweet-happiness@outlok.com or on the contact tab.
With regard to delivery whether at a point of relay or at home, if the Customer has not recovered his parcel within the set time and the parcel is returned to SweetHappiness for any reason, Sweet Happiness reserves the right to refund only the products excluding delivery costs, and will recharge the shipping costs if theCustomer wishes to receive his parcel.
Termination/retraction:
The order for goods or services may be terminated by each party with immediate effect if the other party fails to comply with its obligations under these general conditions and if it fails to remedy any failure notified to it by the other party by the recommended means within 14 days.
The Customer has the right to withdraw from this contract without giving any reason within fourteen days (14 days). The withdrawal period shall expire fourteen days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the goods or the last goods.
To exercise the right of withdrawal, the Customer must contact Sweet Happiness by visiting the “Contact” page of the website www.sweethappiness.be in order to inform us of your decision to withdraw from this contract by means of an unambiguous declaration. You can also use the model withdrawal form, but this is not mandatory. It is also possible to send—at your expense—a registered letter with acknowledgment of receipt to Sweet Happiness, rue du bourrelier, 27, 7050 Masnuy-Saint-Jean, Belgium. When the Customer has used its right of withdrawal by email, upon receipt of the Customer’s decision to withdraw, Sweet Happiness will send you an acknowledgment of receipt by email.
In order to comply with the withdrawal period, it is sufficient for you to send your communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.
In case of a refund request, the payments received from you will be refunded except for the delivery costs at the latest fourteen days from the day on which you informed us of your decision of withdrawal. The refund will be made, after receipt of your item(s) to be returned, by the same means of payment as that used to pay for your order. The product(s) must be returned no later than fourteen days after you have communicated your decision to withdraw. This deadline met if you return the goods before the 14-day deadline expires.
The Customer, without undue delay, must, at the latest, within fourteen (14) days after his decision to withdraw:
Place, so that the Products they wish to return can be resold in new condition and preferably in their original packaging.
Attach a copy of the purchase invoice or any other element that identifies the Order and package it in suitable packaging that will allow the proper transport and safety of the products in order to return them to Sweet Happiness, 27, rue du bourrelier, 7050 Masnuy-Saint-Jean, Belgium.
The Customer is strongly advised to return the parcel so that it can provide proof of its dispatch as well as its date of dispatches.
The customer may be held liable for any loss in value of the Products which may result from manipulations not necessary to establish the nature and essential characteristics of the Products.
The return costs are at your own expense and you carefree to choose the method of dispatches. If the product received contains a defect or a defect or if the product received does not correspond to the product ordered, the return costs are refunded. In all other cases, the returns are the responsibility of the customer. However, if the Customer implements its right of withdrawal, Sweet Happiness will refund the entire amount received, including any delivery costs (except for the additional costs arising from the fact that the Customer has chosen, if applicable, a more expensive delivery method than the standard Sweet Happiness delivery method).
The refund of the total amount paid will be made to the bank account debited at the time of the Order, as soon as possible and at the latest within fourteen (14) days from the date on which Sweet Happiness is informed of the Customer’s decision to withdraw and as soon as it has received all of the Products.
WITHDRAWAL FORM TEMPLATE
(Complete and return this form if you wish to use your right of withdrawal within 14 days.)
Attention: Sweet Happiness, 27 rue du bourrelier, 7050 Masnuy-St-Jean. You can reach Sweet Happiness by email: sweet-happiness@outlook.com
I hereby declare my withdrawal from the contract concerning the sale of the product(s) below:
* Name of Customer(s):
* Ordered on/received on:
* Address of Customer(s):
* Products to be returned:
Signature of Customer(s):
* Date: